Professional Security Service Levels:

SMT IT Solutions Premium Support offering enhances your in-house resources with technical experts available to support your SMT IT Solutions security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts. Premium Support is ideal for organizations that want to work directly with SMT IT Solutions to address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates

Premium Support provides access to:
Feature releases and software updates: Stay current with the latest features and software updates.
• Security Assurance: In the event you detect suspicious activity in your network, Security Assurance gives you access to our security experts with unique threat intelligence tools and practices for your Networks footprint. Our team will help orient initial investigations, facilitate the collection of logs and indicators of compromise (IOCs), while expediting hand-off to your preferred incident response (IR) vendor.
• Direct access to product experts: Interact with a support engineer trained to quickly understand and resolve your unique challenges.
• Premium Support availability: Enjoy 24/7 support for issues of all severities, with Platinum senior engineers available around the clock to assist.You can call phone,viber for anytime 24/7.
• Online Customer Support Portal: A feature-rich platform provides access to product documentation, problem resolution databases, peer-to-peer interaction, and support case management.