Professional Security Service Levels:

Professional Service

Maintaining your security infrastructure is a mission-critical task. Our customer support and maintenance programs are designed to ensure that traffic flows smoothly and securely across your network. When problems arise, our dedicated support services team will quickly and proficiently resolve any questions or challenges. As an industry leader, our comprehensive set of support services underscores our commitment to the ongoing success of SMT IT Solutions infrastructure. With business critical customer support options, 24/7 availability, and a global network of support centers and parts-replacement depots, organizations of all sizes and complexity around the world can rely on SMT IT Solutions Customer Support Services for fast and dependable service

Premium Service

SMT IT Solutions Premium Support offering enhances your in-house resources with technical experts available to support your SMT IT Solutions security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts. Premium Support is ideal for organizations that want to work directly with SMT IT Solutions to address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates

Platinum Service

Platinum Support, our high-end service offering, enhances your in-office resources with technical experts who are available to support your SMT IT Solutions deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with SMT IT Solutions to address their support needs, with 24/7, year round availability featuring best-in-class response times and advanced assistance